Terms and Conditions

Our objective is complete customer satisfaction.

1. Our Guarantee

At Laura’s Chocolates we are committed to providing an excellent service. If you have sent chocolates, or indeed received a gift with which you are extremely delighted, or not entirely happy with, please contact us with your comments; we need to know where we can improve our service and products, and will da all we can to put it right for you.

2. Our Offers

Any offers we make are designed to be used independently, and are not available in conjunction with any other offer.

3. The Contract Between Us

We must receive payment of the whole of the price for the products that you order before your order can be accepted. Once payment had been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.

For business or corporate purchases with orders of over £500 net of VAT, we may, at our discretion, allow such customers to make payment after receiving an invoice from us. This is subject to satisfactory credit references.

4. Price

4.1 The price payable for products that you order are as set out in our order form.
4.2 You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set our during the order process.

5. Our Products and Nuts

All Laura’s Chocolates products may contain nut traces.

6. Right for you to cancel your contract

6.1 In accordance with our no-excuses guarantee you may cancel your order with us for the products you order at any time up to the end of the seventh working day from the date you receive the ordered products. You do not need to give us any reason for cancelling your order nor will you have to pay any penalty.
6.2 Once you have notified us that you are cancelling your order, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order.
6.3 To cancel simply contact us through one of the many contact channels (details found on the contac us page) from there we will process the cancellation.

7. Cancellation by Us

7.1 We reserve the right to cancel the contract between us if:
7.1.1 We do not deliver to your area
7.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

8. Delivery of products to you

8.1 We will deliver the products ordered by you to the address you give us for delivery at the time you make your order. It is, however, your responsibility to provided us with accurate delivery address details. We will not check or verify address and messages supplied by you.
8.2 You will become the owner of the products you have ordered when they have been delivered to you. Once products have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

9. Liability

9.1 If you notify a problem to us under this clause, our only obligation will be:
9.1.1 to make good any shortage or non-delivery;
9.1.2 to supply and deliver substitute products with your agreement if your original choice cannot be delivered for any reason;
9.1.3 to replace any products that are damaged or defective; or
9.1.4 to refund to you the amount paid by you for the products in question.
9.2 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the products in question under clause 9.1.4 above.
9.3.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase products from Laura’s Chocolates . The importation or exportation of certain products to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the products you purchase.
9.4.5 Notwithstanding the foregoing, nothing in these Terms and Conditions is intended to limit any rights you might have as a customer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

10. Notices

Unless otherwise expressly stated in these Terms and Conditions, all notices from you to us must be in writing and sent to our contact address at Laura’s Chocolates Ltd, 52 High Street, Kinross, KY13 8AN, Scotland. All notices from us to you will be displayed on our website from time to time.

11. Events beyond our control

We shall have no liability to you for any delays in the products being delivered that is caused by any event or circumstance beyond our reasonable control including, without limitations to, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

12. Invalidity

If any part of these Terms and Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

13. Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

14. Third Party rights

Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

15. Governing Law

The contract between us shall be governed by and interpreted in accordance with Scottish law and the Scottish courts shall have jurisdiction to resolve and disputes between us.

16. Entire Agreement

These Terms and Conditions, together with our current prices, delivery details, contact details and private policy, set out the whole of our agreement relating to the supply of the products to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these Terms and Conditions or as an authorised representation about the nature or quality of any products offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.